What is your refund & cancellation policy?

Boxes & Boards: All purchases of boxes or boards are non-refundable. If you need to cancel, please give us at least 48 hours of notice for boards or boxes and we will be happy to issue you store credit for a later date. Box or Board orders canceled within 48 hours of the order time/date will not be eligible for rescheduling, refunds, or store credit.

Charcuterie Cups & Grazing Tables: All deposits for Grazing Tables are non-refundable. If you need to cancel a Grazing Table order, please give us at least 7 days notice and we will issue a refund for anything paid over the deposit. Grazing Tables canceled within 72 hours of the order time/date will not be eligible for rescheduling, refunds, or store credit.

To cancel, please send us an email at order@cheesensnackerslv.com.

When is payment due?

Boxes & Boards: Once your order is confirmed, we’ll be ready to proceed with full payment to finalize your booking.

Charcuterie Cups & Grazing Tables: A non-refundable deposit of 50% is required to secure your booking. The remaining balance is due no later than 3 days before the event.

Payment Information:

• Zelle: order@cheesensnackerslv.com

• Apple Cash: 714-323-4794

• Venmo: @cheesensnackers

• We can also accept debit or credit card payments via a link for a 3.5% processing fee

Why is payment for boxes & boards due upfront?

We charge upfront for our boxes & boards to ensure that we can source the freshest, highest-quality ingredients specifically for your order. Each board is custom-made with research, care, and attention to detail, and charging upfront allows us to secure all the necessary items to meet your expectations. This policy also helps streamline the process so we can focus on creating a beautiful, delicious product for you without any delays.

How long will my box or board last?

We recommend serving your charcuterie box or board the same day but a board in the fridge for a few hours is perfectly fine. However, if you are serving next-day, let us know and we'll package the crackers separately for you! That way, they stay crunchy and your board can go in the refrigerator overnight. When ready to serve, you can remove your board from the fridge 30 minutes to 1 hour before consumption, as cheese and charcuterie is best eaten at room temperature.

Do you offer delivery?

We do! While pick up from our kitchen in the 89011 zip code is free, we now offer delivery for a mileage-based fee. Delivery is charged at $1.50 per mile (one way) with a minimum delivery fee of $5. Delivery to the Las Vegas Strip is available for a flat $20.

What are your delivery policies?

An individual must be present to accept the delivery since our boards must be refrigerated if not served immediately. The delivery window will be thirty minutes before and after the requested time. The phone # given at the time of order will receive a text 15 minutes prior to delivery. If no one is present to accept the delivery, we will unfortunately not be able to leave it at the door due to quality assurance. Please contact us asap if you have changes in your schedule and we will be happy to accommodate.